Frequently Asked Questions
Got some questions? Check out our most frequently asked ones below.
What's at the Roundhouse?
The Roundhouse building contains a small Visitor Centre which is free to enter for all. It is also home to office space for the Canal & River Trust, National Trust, Sustrans and Roundhouse Birmingham. To learn the history of the Roundhouse building, join one of our tours or pick up a Closer Look Round leaflet from the Visitor Centre.
How do I find the Roundhouse?
The Roundhouse is on the corner of Sheepcote Street and St Vincent St. Visit our Getting Here page for instructions on how to find us. Be sure to use ‘Roundhouse Birmingham’ when using Google Maps.
Is the Roundhouse a National Trust property?
No, the Roundhouse was refurbished through a partnership between the Canal & River Trust and National Trust. It now has a new purpose as office space and a hub for city tours. Roundhouse Birmingham is the charity responsible for caring for the building and National Trust members get concession rates on tours and activities.
Do National Trust members need to pay to get into the Roundhouse?
No, National Trust members don’t need to pay or show their membership card. The Roundhouse Visitor Centre and Courtyard is free to enter, for everyone. Take a look around, explore the Visitor Centre and learn all about the building’s journey. We offer a variety of tours and activities which are ticketed – National Trust Members are eligible for the concession rate on all our ticketed activities. To see what you can book, visit our Things To Do page.
Can I take photos/videos?
Yes, you are welcome to take photos and videos of the building and on tours, be sure to tag us in your posts or use the #SeeTheCityDifferently. However, professional photographers/videographers, photoshoots and filming will require a Photo Pass. You’ll need to buy this in advance so please get in touch.
Is there a café at the Roundhouse?
We don’t have an on-site café/restaurant for the foreseeable future. If you’re visiting us and would like to find somewhere to eat or drink, The Distillery is open from 12pm every day and is just next door. We also have picnic benches available at the Roundhouse and you’re also very welcome to bring your own food.
Can I book the Roundhouse for a private event?
Yes, we have a meeting room for 18 or an event space for up to 30. Visit our Hire page to learn more.
Is there parking at the Roundhouse?
There is no parking available at the Roundhouse. The nearest car park is the south car park at Arena Birmingham, via the Sheepcote Street entrance. Use postcode B16 8AE.
Are there baby changing facilities at the Roundhouse?
There are baby-changing facilities in the disabled toilet next to the Visitor Centre.
I’ve lost something or left something at the Roundhouse, what should I do?
Please get in touch with us or visit our Visitor Centre and we will be happy to look into this for you.
How do I give feedback or make a complaint?
We love to hear your feedback. If you’d like to give us a review, please head to our feedback page for links. If you have an experience with us that you would like to tell us about directly, please get in touch and we’ll endeavour to respond as soon as possible, but please bear with us as we’re a small team. If it’s something you would like to share with us while you’re on site, approach a member of staff and ask to speak to the Duty Manager; we would like to resolve your complaint at the time to make sure you leave happy.
Can I bring my own food and drink to the Roundhouse?
Of course, there are plenty of picnic benches in our courtyard where you can eat your own food.
Can I smoke/vape at the Roundhouse?
The Roundhouse is a non-smoking site, both inside the building and in the courtyard. Should you wish to smoke, please make your way to the towpath or outside the main gates of the building.
I’m in a wheelchair – can you tell me about access to the building?
Access information about the Roundhouse can be found through our Access page. There’s a video there too so you can see the route onto site. Alternatively please don’t hesitate to contact us if you have any questions or would like to speak to a member of the team.
