Frequently Asked Questions​

Got some questions? Check out our most frequently asked ones below.

What is here?

The Roundhouse is our home, but also home to office spaces for Canal & River Trust and National Trust. As Roundhouse Birmingham, we operate a Visitor Centre which is free to enter for all. The on-site independent cafe will be opening in spring 2022. For the full story of the Roundhouse we recommend our Introducing the Roundhouse Guided Tour. See our Things to Do section of the website to book your ticket.

I'm a National Trust member, do I need to pay?

The Roundhouse Visitor Centre and Courtyard is completely free to enter, for everyone; take a look around, explore the Visitor Centre and learn all about the building's journey. We offer a variety of tours and activities which are ticketed - National Trust Members are eligible for the concession rate on all our ticketed activities. To see what you can book, visit our Things To Do page.

Can I just come and have a coffee?

Once our independent cafe operator, Jonathans in the Roundhouse, has moved in and opened, yes. For the moment, we are next door to The Distillery pub, where ticket holders for our tours are eligible for 20% off food.

Can I take photos/videos?

We all know that the building is beautiful, and of course we want you to share your snaps online and in your social media, and if you @ our channels, we might even repost your images with your blessing. However, professional photographers and photo shoots will require a Photo Pass. These need to be purchased in advance, so please get in touch.

Some other things you should know

Do you offer parking at the Roundhouse?

There is no parking available at the Roundhouse. The nearest car park is the sourth car park at Arena Birmingham, via the Sheepcote Street entrance.

Are there baby changing facilities on site?

Baby change facilities are located in the disabled loo next to the Visitor Centre.

I have lost something, or left something at the Roundhouse accidentally, what should I do?

Please get in touch with us or visit our Visitor Centre and we will be happy to look into this for you.

Can I bring my own food and drink?

There are benches in the courtyard for you to enjoy your own food and drink.

Can I smoke/vape at the Roundhouse?

Roundhouse Birmingham is a non-smoking site, both inside the building and in the courtyard. Should you wish to smoke, please make your way to the tow path or outside the main gates of the building.

I’d love to book the Roundhouse for a private event. Can I?

Please visit the Hire Us page to discuss your individual requirements.

How do I give feedback or make a complaint?

We love to hear your feedback. If you have an experience with us that you would like to tell us about, please get in touch and we’ll endeavour to respond as soon as possible, but please bear with us as we’re a small team. If it’s something you would like to share with us while you’re on site, approach a member of staff and ask to speak to the Duty Manager; we would like to resolve your complaint at the time to make sure you leave happy.