Frequently Asked Questions​

What is the Roundhouse?

The Roundhouse is one of Birmingham’s most interesting and iconic buildings. Built in 1874 by the Birmingham Corporation it was originally used as a stables and stores. Designed by architect W.H. Ward, the horseshoe shaped building has become a real landmark in the city. The Roundhouse is a place to visit and a place to work; acting as a focal point on the city’s canals, and a base from which to explore Birmingham’s canal network by boat, bike or on foot.

Can I take photos/videos?

We all know that the building is beautiful, and of course we want you to share your snaps online and in your social media, and if you @ our channels, we might even repost your images with your blessing. However, professional photographers and photo shoots will require a Photo Pass. These need to be purchased in advance, so please get in touch.

How do I give feedback or make a complaint?

We love to hear your feedback. If you have an experience with us that you would like to tell us about, please get in touch and we’ll endeavour to respond as soon as possible, but please bear with us as we’re a small team. If it’s something you would like to share with us while you’re on site, approach a member of staff and ask to speak to the Duty Manager; we would like to resolve your complaint at the time to make sure you leave happy.

Can I just come and have a coffee?

Absolutely. The Roundhouse is free to enter, and we’d love to welcome you to the site where we will have a café where hot drinks will be available. Entry to the tours is by booking only.

Some other things you should know

Do you offer parking at the Roundhouse?

There is no on-site parking at the Roundhouse. The nearest car park is Arena Birmingham.

Are there baby changing facilities on site?

Baby change facilities are located in the disabled loo next to the Visitor Centre.

I have lost something, or left something at the Roundhouse accidentally, what should I do?

Please get in touch with us or visit our Visitor Centre and we will be happy to look into this for you.

Can I bring my own food and drink?

There are benches in the courtyard for you to enjoy your own food and drink.

Is there drinking water on site?

Yes, we have a water tap in the lower courtyard for you to refill your water bottle.

Can I smoke/vape at the Roundhouse?

Roundhouse Birmingham is a non-smoking site, both inside the building and in the courtyard. Should you wish to smoke, please make your way to the Tow Path or outside the main gates of the building.

I’d love to book the Roundhouse for a private event. Can I?

Please get in touch to discuss your individual requirements.

How do I give feedback or make a complaint?

We love to hear your feedback. If you have an experience with us that you would like to tell us about, please get in touch and we’ll endeavour to respond as soon as possible, but please bear with us as we’re a small team. If it’s something you would like to share with us while you’re on site, approach a member of staff and ask to speak to the Duty Manager; we would like to resolve your complaint at the time to make sure you leave happy.